Evoraq Refund & Return Policy ☁️
At Evoraq, we’re dedicated to keeping you light on your feet with comfort. Our goal is to make sure every step feels supported — and that your experience with us is as smooth as walking on clouds.
Here’s everything you need to know about returns and refunds:
🌤 30-Day Comfort Guarantee
We stand behind our insoles with a 30-Day Comfort Guarantee. If you’re not fully satisfied, we’ll work with you to make it right — whether that means offering usage tips, exchanging for another size, or providing a refund when applicable.
Please note:
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Refunds may require clear photo evidence showing product usage and results.
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Original shipping fees are non-refundable.
☁️ Returns
To be eligible for a return:
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The item must be unused, unworn, and in its original packaging.
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A return request must be submitted within 15 days of delivery.
If your item qualifies:
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Contact our support team with a photo of the unused product.
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Once approved, we’ll send the return address and instructions.
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After receiving and inspecting your return, we’ll process a refund of your order subtotal (excluding shipping).
⏳ Refunds are typically completed within 5–10 business days by your bank or card provider.
🚚 Return shipping costs are the responsibility of the customer.
⚠️ For hygiene reasons, we cannot accept returns of insoles that have been worn or removed from their sealed packaging.
🧼 Hygiene & Safety Policy
Because our products are designed for direct foot contact, we cannot accept returns of used insoles. This ensures that every CloudCussion™ insole you receive is fresh, clean, and safe to wear.
🌧 Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery. We’ll happily send a replacement or offer another resolution.
To help us assist quickly, please provide:
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A brief description of the issue
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A clear photo of the product and packaging
🚀 Shipping Times
We aim to ship orders as quickly as possible. Once placed, your order is promptly processed and handed over to our shipping partners.
Estimated delivery times (business days):
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United States: 5–18 days
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United Kingdom: 7–18 days
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Australia: 7–18 days
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Canada: 7–18 days
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Europe: 7–18 days
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Asia: 7–18 days
❓ Need Help?
Our Customer Support Team is here to make your journey smooth. If you have any questions about your order, returns, or product care, please reach out:
📧 contact.evoraq@gmail.com
We’re here for you and aim to respond within 24 hours. (please allow up to 48 hours on weekends).